Guideline for using Kokoneyui
Terms & Conditions
Terms & Conditions
Welcome to KOKONEYUI.
By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
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1. General
• This website is operated by KOKONEYUI (“we”, “us”, “our”).
• By accessing or using our site, you agree to comply with these Terms & Conditions.
• We may update these terms from time to time. The latest version will always be available on this page.
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2. Products & Availability
• All products are handmade in small batches.
• Variations in colour, scent, or appearance may occur. These are not considered faults but part of the natural quality of our products.
• We reserve the right to discontinue or update products at any time without notice.
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3. Orders & Payments
• All prices are listed in AUD and include GST where applicable.
• Orders are confirmed once payment has been received.
• We accept payments through the secure methods provided at checkout (e.g., PayPal, Stripe, credit card).
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4. Shipping
• Please refer to our Shipping Policy for details about delivery times, costs, and tracking.
• We are not responsible for delays caused by postal services, customs, or other circumstances beyond our control.
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5. Returns & Refunds
• Please see our Refund & Returns Policy for full details.
• We do not accept returns for change of mind.
• Damaged or faulty items will be replaced or refunded in line with our Returns Policy.
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6. Intellectual Property
• All content on this website, including text, images, and design, is the property of KOKONEYUI.
• You may not copy, reproduce, or use our content without prior written permission.
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7. Limitation of Liability
• Our products are made with care, but please use them responsibly and according to instructions.
• We are not liable for any injury, reaction, or loss resulting from the use of our products.
• If you have specific health conditions, please consult a professional before use.
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8. Governing Law
• These Terms & Conditions are governed by the laws of Victoria, Australia.
• Any disputes will be resolved under Australian law.
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9. Contact Us
For any questions, please contact us at:
📧 hello⭐journal.kokoneyui.com (please replace ⭐ with @)